Worth Reading – Nobody knows how large software products work
That’s not an excuse for the way M365 works, or doesn’t work, on any given day. Rather, it’s an expectation that things will go sideways, and documentation won’t always be accurate, so it becomes incumbent on all of us to do what we can to stay informed and connected to experts. Microsoft is too big to offer simple support; every question or issue comes with ten or more implications across the platform. That will be a multiple-day question that someone has to research, even as we question why it takes so long to investigate their own product.
But the answer to that question is simple. It’s too large to be knowable.